At Creativemess, every product is handmade and carefully prepared with love and attention to detail. Because many of our products are handmade, customized, or personalized, we follow a specific return and refund policy to ensure a fair experience for both our customers and our small business.
1. Returns & Exchanges
We accept returns or exchanges only in the following cases:
- The product received is damaged or broken during transit.
- You have received a wrong product.
- The product received has a manufacturing or quality defect.
- The product received is significantly different from what was ordered or described on our website.
For eligible cases, please contact us within 48 hours of delivery.
2. Damaged Products
If your order arrives damaged, please:
- Take clear photographs and/or a short unboxing video showing the package and the damage.
- Contact us within 48 hours of delivery.
- Share your order number along with the photographs/videos.
We will review the issue and, if the claim is approved, we may offer a replacement, exchange, or refund, depending on product availability and the nature of the issue.
Please retain the original packaging until your claim has been resolved.
3. Wrong Product
If you receive an item different from the one you ordered, please contact us within 48 hours of delivery. After verification, we will arrange an appropriate replacement or refund.
4. Customized & Personalized Products
Customized and personalized products are not eligible for return, exchange, or refund once production has started, unless the product arrives damaged, defective, or is incorrectly made by CreativeMess.
This includes products made according to a customer’s:
- Name or text
- Photograph
- Design
- Size
- Colour preference
- Personal requirements
- Other customization instructions
Please review all customization details carefully before confirming your order.
5. Change of Mind
We currently do not accept returns or refunds simply because you have changed your mind, selected the wrong size/colour, or no longer require the product. For this reason, we encourage you to carefully review the product details, photographs, dimensions, colours, and customisation requirements before placing your order.
6. Handmade Product Variations
CreativeMess products are handmade individually. Therefore, minor variations in colour, texture, brush strokes, shape, finish, or appearance may occur. These natural variations are part of the handmade character of our products and will not be considered defects. Colours may also appear slightly different depending on your screen or device settings.
7. Refunds
Once your return/refund request has been approved, the refund will be processed to the original payment method, wherever applicable. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
Where a replacement is possible, CreativeMess may offer a replacement instead of a refund.
8. Return Shipping
If the return is approved because of an error on our part, such as receiving a wrong, defective, or damaged product, CreativeMess will arrange or bear the applicable return shipping cost. Returns arising from a customer’s change of mind or incorrect selection will not be accepted.
9. Order Cancellation
Cancellation requests should be made as soon as possible after placing the order.
Once a customized or handmade order has entered the production process, cancellation may not be possible.
If an order has already been shipped, it cannot be cancelled through CreativeMess.
10. How to Contact Us
For any return, replacement, or refund request, please contact us with:
- Order Number
- Name used for the order
- Reason for the request
- Clear photographs/videos of the product, where applicable
Our team will review your request and get back to you as soon as possible.
Important Note
CreativeMess is a small, handmade business, and every order takes time, effort, and care to create. We request our customers to read the product description and this policy carefully before placing an order.
We always aim to resolve genuine issues fairly and ensure that your experience with CreativeMess remains a happy one.
Thank you for supporting handmade. ❤️